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à venir
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Niveau 3 – RNCP37099
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Prérequis
Maîtriser le français
Valider les tests d’admission (culture générale)
Etre à l’aise avec les outils numériques
Appétence pour les métiers du relation client
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Coût
5064 Euros
Cette formation est éligible à l’apprentissage et à d’autres types de financement et prise en charge : Nous contacter.
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Durée
12 mois
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Heures totales
406 heures
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Format
Présentiel ou distanciel, adaptabilité en blended learning
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Rythme
1 jours en formation / semaine.
Accessibilité
Délai d’accès : 7 à 12 jours
Notre CFA est engagé dans l’inclusion : étude personnalisée des besoins.
Un Référent handicap est disponible pour étudier l’accès à la formation et vous accompagne tout au long du parcours
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Objectifs de LA formation
Approvisionner l’unité marchande
Assurer la présentation marchande des produits
Contribuer à la gestion et optimiser les stocks
Traiter les commandes de produits clients
Accueillir, renseigner et servir les clients
Contribuer à l’amélioration de l’expérience d’achat
Tenir un poste de caisse et superviser les caisses libre-service
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PROGRAMME de formation
Gérer l’approvisionnement du point de vente : réception, mise en rayon, contrôle des stocks.
Appliquer les règles d’hygiène, de sécurité et de prévention des risques au travail.
Assurer l’entretien et la mise en ordre du magasin pour un espace de vente attractif.
Connaître les bases de la législation commerciale et les droits du consommateur.
Mettre en œuvre les principes du merchandising pour valoriser l’offre produit.
Suivre l’évolution du marché à travers une veille concurrentielle efficace.
Développer des compétences en communication interpersonnelle avec l’équipe et les clients.
Instaurer une relation client de qualité, orientée satisfaction et fidélisation.
Maîtriser les techniques de vente adaptées aux besoins du client.
Réaliser l’encaissement dans le respect des procédures et avec rigueur.
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Débouchés professionnels
Secteur de la grande distribution : Employé de rayon, employé libre-service, caissier polyvalent.
Secteur alimentaire : Vendeur en boulangerie, poissonnerie, fromagerie, primeur.
Secteur spécialisé : Vendeur en prêt-à-porter, sport, bricolage, culture, etc.
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Public visé pour le programme
Débutant ou expérimenté
Demandeurs d’emploi
Salariés en reconversion profesionnelle ou en montée de compétences
Personne en reconversion vers les métiers du commerce
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Poursuite d’études
possibles
Tp Conseiller de Vente – niveau 4 – RNCP 37098
TP Assistant Manager d’Unités Marchandes – Niveau 4 – RNCP 35233
Baccalauréat
Diplôme de niveau 4 ( BAC)
Conditions d'admission
Recrutement toute l’année
Entretien de motivation
Conditions d'admission
Secteur de la grande distribution : Employé de rayon, employé libre-service, caissier polyvalent.
Secteur alimentaire : Vendeur en boulangerie, poissonnerie, fromagerie, primeur.
Secteur spécialisé : Vendeur en prêt-à-porter, sport, bricolage, culture, etc.
Méthodes d'évaluation
Évaluations régulières
Mise en situation professionnelles
Plateforme e-learning + accompagnement
Visites en entreprise
Présentation à la session de validation du Titre Professionnel : Employé(e) Commercial (e)
Méthodes d'enseignement
Plateforme de ressource numérique dédiée
Apports de supports théoriques et pratiques
Suivi et accompagnement personnalisé tout au long de la formation
Préparation aux épreuves finales :
Accompagnement à la rédaction du dossier professionnel
Mise en situation
CONTINUER À APPRENDRE
Construisons un plan de formation qui vous convient
Que vous ayez besoin d'un module ou d'un déploiement complet de formation, parlons-en.
