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Prérequis
Maîtrise du français, Aucun diplôme requis, mais une première expérience managériale ou un projet d’encadrement est recommandé.
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Coût
Possibilité de devis individuel ou intra-entreprise.
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Durée
2 jours
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Heures totales
14 heures
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Format
Présentiel ou distanciel.
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Objectifs de LA formation
Organiser l’activité d’un service ou d’un point de vente avec rigueur.
Utiliser les outils adaptés pour planifier, piloter et anticiper les aléas.
Structurer le suivi opérationnel d’une équipe dans une logique de performance et de bien-être.
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PROGRAMME de formation
1. Organisation du travail et planification
Répartition des tâches, priorisation, construction de plannings.
Gestion des remplacements, absences, urgences.
2. Suivi opérationnel et outils numériques
Tableaux de bord, suivi des stocks, logiciels de gestion (planning, ventes, RH).
Reporting, indicateurs de performance, remontée terrain.
3. Pilotage d’équipe au quotidien
Points d’équipe, ajustements d’organisation.
Suivi de la qualité, respect des délais, gestion de la charge.
4. Gérer les situations de tension
Conflits, absentéisme, surcharge, résistance.
Réagir efficacement tout en maintenant l’équilibre collectif.
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Public visé pour le programme
Premiere experience d’encadrement d’équipe, responsable d un point de vente, , futurs encadrants, entrepreneurs ou responsable de tpe, manager de proximité.
Conditions d'admission
Délai : 15 jours
Admission : formulaire d’inscription + entretien
Nos formations sont ouvertes à toutes et à tous. Un référent handicap est disponible pour adapter les modalités pédagogiques et logistiques en fonction des besoins spécifiques.
Conditions d'admission
CONTINUER À APPRENDRE
Construisons un plan de formation qui vous convient
Que vous ayez besoin d'un module ou d'un déploiement complet de formation, parlons-en.
