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Prérequis
Bonne compréhension du français, une 1ere expérience professionnelle souhaitable
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Coût
Possibilité de devis individuel ou intra-entreprise
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Durée
1 jour
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Heures totales
7 heures
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Format
Présentiel ou distanciel.
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Objectifs de LA formation
Améliorer sa communication professionnelle et gérer les situations tendues ou conflictuelles délicates avec professionnalisme.
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PROGRAMME de formation
Fondamentaux de la communication verbale et non verbale
Adaptation du discours selon les profils clients
Identification des situations à risque
Méthodes de résolution de conflit (DESC, CNV…)
Gestion des émotions et posture assertive
Réponses aux objections et gestion des réclamations
CONTINUER À APPRENDRE
Construisons un plan de formation qui vous convient
Que vous ayez besoin d'un module ou d'un déploiement complet de formation, parlons-en.
